Cancellation & Refund Policy

FlightsOK (“FlightsOK”, “we”, “our”, or “us”) aims to provide transparent and reliable travel booking services. This Cancellation & Refund Policy explains the general terms applicable to cancellations, amendments and refunds for bookings made through flightsok.com or directly with FlightsOK.

By making a booking with FlightsOK, you acknowledge and agree to the applicable cancellation and refund terms.

1. General Cancellation Terms

Cancellation and refund conditions depend on the type of travel service booked and the terms imposed by the respective airline, hotel, tour operator, activity provider, visa service provider or other supplier.

A booking may not be fully refundable even when the customer cancels well before the travel date.

Any applicable supplier cancellation charges, FlightsOK service fees, payment gateway charges, taxes, government charges and other non-refundable amounts may be deducted from the refund.

The exact cancellation conditions applicable to your booking will be communicated in the quotation, booking confirmation, invoice, ticket, voucher or other applicable travel document.

2. Flight Cancellation

Flight tickets are subject to the fare rules and cancellation conditions of the respective airline and fare type.

Cancellation charges may include:

Airline cancellation penalties
Fare difference or applicable fare conditions
Taxes or charges that are non-refundable
FlightsOK service or processing fees
Payment gateway or transaction charges, where applicable
Any other charges imposed by the airline or applicable supplier

Some promotional, discounted, non-refundable or special fares may be completely non-refundable.

Airline Schedule Changes or Cancellations

If an airline cancels or significantly changes a flight, FlightsOK will assist the customer in accordance with the airline’s applicable policy.

Any refund, rescheduling, credit, waiver or alternative arrangement will be subject to the airline’s rules.

FlightsOK cannot guarantee a refund or compensation beyond what is provided by the airline or applicable supplier.

3. Hotel Cancellation

Hotel bookings are subject to the cancellation and refund conditions of the selected property and rate plan.

Depending on the booking:

Cancellation may be free until a specified deadline.
A partial cancellation charge may apply.
One or more nights may be charged.
The booking may be completely non-refundable.

No-show bookings may be treated as non-refundable according to the hotel’s policy.

The applicable hotel cancellation policy will be communicated at the time of booking wherever available.

4. Holiday Package Cancellation

Holiday packages may include flights, hotels, transfers, sightseeing, activities, meals, visas and other services purchased from multiple suppliers.

Cancellation charges may therefore vary depending on the individual components of the package.

Once a booking is confirmed, certain components may become non-refundable.

The cancellation amount may include:

Airline cancellation charges
Hotel cancellation charges
Tour operator charges
Activity and excursion charges
Transportation and transfer charges
Visa or documentation charges
Supplier penalties
FlightsOK service or processing charges
Payment gateway or transaction charges
Non-refundable taxes or government charges

For customized or specially negotiated packages, cancellation terms may be different from standard package terms and will be communicated in the quotation or booking confirmation.

5. Customized Travel Bookings

Customized itineraries may involve advance payments or commitments to multiple suppliers.

Once FlightsOK confirms services on behalf of the customer, cancellation charges may apply even if the customer has not yet commenced travel.

The applicable cancellation terms will be based on the individual services booked and the terms agreed at the time of confirmation.

6. Visa and Documentation Services

Visa fees, government charges, embassy fees, appointment fees, service charges and documentation-related expenses may be non-refundable once submitted, processed or paid to the relevant authority or service provider.

A visa rejection, delay or refusal does not automatically entitle the customer to a full refund.

FlightsOK does not guarantee visa approval unless expressly stated otherwise in writing.

7. Activities, Transfers and Tours

Cancellation of sightseeing tours, activities, transfers, cruises, excursions or other experiences is subject to the cancellation policy of the respective supplier.

Certain activities may become fully non-refundable within a specified period before the service date.

No-show customers may not be eligible for a refund.

8. No-Show Policy

If a customer does not report for a confirmed flight, hotel, tour, transfer, activity or other service without prior cancellation, the booking may be treated as a No-Show.

No-show bookings may be completely non-refundable depending on the supplier’s terms.

9. Refund Processing

Where a refund is approved, FlightsOK will initiate or process the refund after receiving the applicable amount from the airline, hotel, tour operator, payment provider or other supplier, where applicable.

Refund timelines depend on the relevant supplier and payment method.

FlightsOK is not responsible for delays caused by airlines, banks, payment gateways, hotels, tour operators, government authorities or other third parties.

Refunds will generally be made to the original payment method or as otherwise permitted by the applicable supplier and payment provider.

10. Service and Processing Fees

FlightsOK may charge service, booking, cancellation, amendment or processing fees.

Such fees may be non-refundable even when the underlying travel supplier permits a refund.

Any applicable fees will be communicated to the customer where reasonably possible before processing the relevant transaction.

11. Taxes, Government Charges and TCS

Applicable taxes, government charges, statutory fees and other regulatory amounts may be treated according to the applicable law and supplier/payment rules.

Where applicable, TCS or other statutory charges may be collected in accordance with prevailing regulations.

Refund treatment of such amounts will depend on applicable law, the relevant supplier and the nature of the transaction.

12. Amendments and Rescheduling

Changes to a confirmed booking are not automatically permitted.

Amendment or rescheduling may be subject to:

Airline or supplier rules
Fare differences
Hotel rate differences
Availability
Amendment charges
FlightsOK service charges
Supplier penalties
Applicable taxes and fees

A request for a change should be made as early as possible.

13. Force Majeure

FlightsOK shall not be responsible for cancellation, disruption, delay or loss caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Severe weather
Pandemics or epidemics
War or civil unrest
Government restrictions
Strikes
Airport closures
Airline operational disruptions
Acts of terrorism
Political emergencies
Other unforeseen circumstances

In such situations, refunds or alternative arrangements will be subject to the policies of the relevant airline, hotel, tour operator, government authority or other supplier.

14. Cancellation Request Procedure

To request a cancellation, customers should contact FlightsOK through the official communication channel provided at the time of booking.

The cancellation request should include:

Booking reference / PNR
Customer name
Travel details
Contact number
Reason for cancellation, where required

A cancellation will be considered effective only after confirmation from FlightsOK.

Customers should not assume that sending a cancellation request automatically cancels the booking.

15. Important Note

Travel bookings are subject to the terms and conditions of the respective service provider.

The cancellation and refund conditions displayed or communicated at the time of booking shall prevail over the general terms stated in this policy where there is any difference.

Customers are advised to carefully review cancellation conditions before making payment or confirming a booking.

16. Contact FlightsOK

For cancellation, refund or booking-related assistance:

FlightsOK
Website: www.flightsok.com
Phone / WhatsApp: +91 99144 87960

FlightsOK will make reasonable efforts to assist customers with cancellation and refund requests, subject to the applicable supplier and regulatory terms.