Terms & Conditions

Welcome to FlightsOK. These Terms & Conditions govern your access to and use of the FlightsOK website, flightsok.com, and the travel-related services provided by FlightsOK.

By accessing our website, submitting an enquiry, making a booking, making a payment, or using any FlightsOK service, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About FlightsOK

FlightsOK is a travel service provider offering travel-related services including, but not limited to:

Domestic and international flight bookings
Hotel bookings
Holiday packages
Customized tour packages
Transfers and transportation
Sightseeing and activities
Visa assistance and documentation support
Group and fixed-departure tours
Other travel-related services

FlightsOK may act as an intermediary or travel facilitator between customers and third-party travel suppliers, including airlines, hotels, tour operators, transportation providers and other service providers.

2. Website Use

You agree to use the FlightsOK website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Provide false, misleading or incomplete information
Attempt to gain unauthorized access to our systems
Interfere with website functionality or security
Copy, reproduce or commercially exploit website content without permission
Use automated systems or bots to misuse the website
Submit enquiries or bookings on behalf of another person without appropriate authorization

FlightsOK reserves the right to restrict or terminate access where misuse or unauthorized activity is suspected.

3. Travel Information and Quotations

Travel information displayed on our website, including prices, itineraries, hotel details, photographs, activities and availability, may be provided by FlightsOK or third-party suppliers.

Travel prices and availability can change without prior notice.

A quotation or enquiry submitted through the website does not constitute a confirmed booking unless FlightsOK expressly confirms the booking.

Prices may change before confirmation due to:

Airline fare changes
Hotel availability
Exchange-rate fluctuations
Taxes and government charges
Supplier price changes
Seasonal pricing
Availability of specific rooms, seats or services

4. Booking Confirmation

A booking is considered confirmed only after:

The required customer information has been received;
Applicable payment has been successfully received;
The relevant supplier has confirmed availability; and
FlightsOK has issued the applicable booking confirmation, ticket, voucher or travel document.

A payment alone does not necessarily guarantee confirmation until the booking has been successfully processed and confirmed.

5. Customer Information

Customers are responsible for providing accurate and complete information.

This includes, where applicable:

Full name
Date of birth
Passport details
Nationality
Travel dates
Contact details
Visa information
Passenger details
Hotel and travel preferences

Customers are responsible for checking all booking details immediately after receiving their confirmation.

FlightsOK shall not be responsible for losses, additional charges, denied boarding, cancellation or other consequences resulting from incorrect or incomplete information provided by the customer.

6. Flight Bookings

Flight bookings are subject to the fare rules, terms and conditions of the applicable airline.

Airlines may change:

Flight schedules
Departure or arrival times
Routes
Aircraft
Baggage allowances
Seat availability
Meals and other ancillary services

FlightsOK does not control airline operations and cannot guarantee that a flight will operate exactly as originally scheduled.

Customers should verify flight details before travelling and follow the airline’s check-in and reporting requirements.

7. Hotel Bookings

Hotel bookings are subject to the terms and conditions of the relevant hotel or accommodation provider.

Room types, facilities, meals, check-in/check-out times, taxes, deposits and other hotel services may vary by property.

Hotel photographs and descriptions are provided for general information and may be supplied by third-party providers.

Special requests are subject to availability and cannot always be guaranteed.

8. Holiday Packages and Customized Tours

Holiday packages may include multiple suppliers and travel services.

The itinerary, inclusions and exclusions provided in the customer’s quotation or booking confirmation will apply to that specific package.

FlightsOK may modify an itinerary where reasonably necessary due to availability, operational requirements, weather, local conditions, supplier changes or circumstances beyond our control.

Where possible, FlightsOK will provide a reasonably comparable alternative.

9. Visa Assistance

FlightsOK may provide visa assistance, documentation support or consultation services.

Visa approval is solely at the discretion of the relevant embassy, consulate, immigration authority or government agency.

FlightsOK does not guarantee visa approval unless expressly stated in writing.

Visa fees, government fees, embassy charges and certain service charges may be non-refundable.

Customers are responsible for providing genuine, accurate and complete documentation within the required timelines.

10. Passport and Travel Documents

Customers are responsible for ensuring that they possess valid passports, visas, permits, travel insurance and other documents required for their journey.

Passport validity, visa requirements, entry conditions and other travel regulations may vary by destination and may change without notice.

FlightsOK may provide general assistance but customers remain responsible for ensuring that they meet all applicable entry and travel requirements.

11. Payments

All bookings are subject to the payment terms communicated by FlightsOK.

Depending on the booking, payment may be required:

In full at the time of booking;
As an advance payment; or
According to an agreed payment schedule.

A booking may be cancelled or released if the required payment is not received within the specified time.

Applicable taxes, TCS, service charges, supplier fees, payment gateway charges or other applicable amounts may be added to the quoted price where applicable.

12. Prices and Currency

Unless otherwise stated, prices displayed or quoted by FlightsOK are subject to availability and applicable terms.

Prices may change until the booking is confirmed.

Where prices are displayed in a currency other than Indian Rupees, currency conversion and payment processing may be subject to the applicable payment provider or bank rates.

13. Cancellation and Refunds

Cancellation and refund conditions are governed by the applicable FlightsOK Cancellation & Refund Policy and the terms of the relevant airline, hotel, tour operator or other supplier.

Some bookings may be partially refundable or completely non-refundable.

Supplier penalties, FlightsOK service charges, payment gateway charges, taxes and other applicable fees may be deducted from any eligible refund.

Please review the applicable cancellation conditions before confirming your booking.

14. Amendments and Rescheduling

Changes to confirmed bookings are subject to availability and supplier rules.

Additional charges may apply, including:

Airline or supplier amendment fees
Fare differences
Hotel rate differences
Taxes
FlightsOK service charges
Other applicable fees

FlightsOK cannot guarantee that requested changes will be possible.

15. Third-Party Service Providers

FlightsOK may use or arrange services provided by third parties.

These may include:

Airlines
Hotels
Tour operators
Destination management companies
Transportation providers
Activity providers
Visa service providers
Payment gateways
Technology providers

Such services are subject to the third party’s own terms and conditions.

FlightsOK is not responsible for the independent acts, omissions, delays, service failures or operational decisions of third-party suppliers, except to the extent required by applicable law.

16. Travel Disruptions and Force Majeure

FlightsOK shall not be responsible for delays, cancellations, losses or additional expenses arising from circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Pandemics or epidemics
War
Civil unrest
Government restrictions
Strikes
Airport closures
Airline disruptions
Political emergencies
Security incidents
Acts of terrorism
Technical failures
Other unforeseen circumstances

In such situations, FlightsOK will reasonably assist customers in accordance with applicable supplier policies.

17. Travel Insurance

Customers are strongly advised to obtain appropriate travel insurance covering cancellation, medical emergencies, baggage loss, travel disruption and other relevant risks.

FlightsOK may offer or recommend travel insurance through third-party providers.

The terms, coverage and exclusions of the insurance policy are determined by the relevant insurance provider.

18. Website Content

FlightsOK makes reasonable efforts to keep website information accurate and updated.

However, we do not guarantee that all information will always be:

Complete
Accurate
Current
Error-free
Continuously available

Hotel descriptions, photographs, destination information, activities, prices and other content may change without notice.

19. Intellectual Property

Unless otherwise stated, all content available on the FlightsOK website, including:

Logos
Brand names
Text
Graphics
Images
Videos
Website design
Icons
Marketing materials
Original content

is owned by or licensed to FlightsOK and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially exploit such content without prior written permission.

20. Privacy

Your use of FlightsOK services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

By using our services, you acknowledge that your information may be processed as described in the Privacy Policy.

21. Limitation of Liability

To the extent permitted by applicable law, FlightsOK shall not be liable for indirect, incidental, special or consequential losses arising from travel arrangements or third-party services.

This may include loss arising from:

Flight delays or cancellations
Missed connections
Hotel service issues
Lost or delayed baggage
Visa rejection
Passport issues
Travel disruptions
Supplier failures
Changes in travel regulations
Events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

22. Customer Responsibilities

Customers are responsible for:

Providing accurate information
Making payments within required deadlines
Checking booking confirmations
Carrying valid travel documents
Obtaining required visas and permits
Following airline, hotel and supplier rules
Arriving at airports and meeting points on time
Following applicable laws and travel regulations
Reviewing cancellation and amendment conditions before booking

23. Complaints and Customer Support

If you experience an issue with a booking, please contact FlightsOK as soon as reasonably possible so that we can attempt to assist you.

Where an issue relates directly to a third-party supplier, FlightsOK may coordinate with the relevant supplier on your behalf.

24. Fraud and Suspicious Transactions

FlightsOK reserves the right to cancel, suspend or investigate transactions where fraud, unauthorized payment, identity misuse or suspicious activity is suspected.

Where appropriate, information may be shared with payment providers, financial institutions, law-enforcement authorities or other relevant parties in accordance with applicable law.

25. Changes to These Terms

FlightsOK may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable law, disputes relating to FlightsOK services shall be subject to the jurisdiction of the competent courts in India.

27. Contact Us

For questions regarding these Terms & Conditions, bookings or travel services, please contact:

FlightsOK
Website: flightsok.com
Phone / WhatsApp: +91 99144 87960

Important: Specific booking conditions, supplier terms, fare rules, hotel policies and package-specific terms communicated at the time of booking may apply in addition to these general Terms & Conditions. Where a specific booking condition conflicts with these general terms, the specific booking condition applicable to that booking shall prevail, subject to applicable law.